Delivery and Returns Policy
BUYING OR ORDERING WINE ONLINE
Before making a purchase, please register your address with us and create your shopper profile using the following instructions:
At Truter Family Wines, our wines are conveniently packaged in cases of 6 bottles each. All prices are quoted per case of 6 bottles, and final purchases must be made in multiples of 6 during checkout.
The billing address provided will be used for delivery unless the user or shopper specifies a different shipping address during registration.
A standard delivery cost of R100 per order will be applied to all deliveries.
Standard delivery within covered regions is estimated to take 3 to 5 working days.
For any inquiries or assistance, feel free to reach out to us at email@example.com, and we'll respond as soon as possible.
STANDARD DELIVERY RATES AND REGIONS
Our shipping regions are divided as follows:
Cape Town (Main Areas)
Cape Town (Outlying Areas)
Johannesburg & Pretoria (Main Areas)
Johannesburg & Pretoria (Outlying Areas)
Durban (Main Areas)
Durban (Outlying Areas)
Bloemfontein, Port Elizabeth, East London
If you're uncertain about your delivery address or if it's not listed above, please contact us at firstname.lastname@example.org to make delivery arrangements.
At Truter Family Wines, we are committed to delivering the best service possible. If any issues arise with your order, we will gladly rectify the problem at no cost, provided that the original wines are returned to us (we will arrange a collection). We strive to offer wines of exceptional quality, but we regret that we cannot exchange or refund opened bottles that don't meet your personal taste.
If you require assistance in choosing wines before making a purchase, please don't hesitate to contact us at email@example.com for prompt assistance.
For orders paid via EFT, if payment doesn't reflect in our account within 24 hours of placing the order, your order will be automatically canceled.
Please note that the estimate displayed for your purchase does not include shipping/delivery costs, insurance, or voucher discounts.
Dated: July 2023