TRUTER FAMILY WINES CLIENT INFORMATION PROCESSING POLICY
Truter Family Wines are committed to protecting your privacy. We recognize our obligation to respect and protect the confidentiality of your personal and financial information. For this reason we have developed this policy to govern the processing of your information. Please read and consider this document carefully since it sets out our intended use of your personal and financial information. We require you to consent to this policy before we can process an order submitted by you or render any services to you.
WHO WE ARE
When we refer to “we”, “us” or “our” herein we are referring to Truter Family Wines (Registration Number 2008/061934/23) and its affiliated group companies, or any of them, as the context requires, as well as our assignees and successors in title. Our principal place of business is at 14 Richter Avenue, Wellington, 7655 but we recommend you contact us at +27 (0)83 6396 288 or electronic mail at
ACTIVE COLLECTION OF PERSONAL INFORMATION
To access or take advantage of certain features of the site, we may request that you provide personal information. “Personal Information” is information about you that is associated with your name or identity, such as, name, mailing address, e-mail address, credit or debit card account number, birth date, telephone number, or purchase information. Personal Information may also include “Demographic Information,” such as your gender, marital status, salary, purchasing habits, or similar information. Personal Information may be requested and collected at various locations and on various forms on the site, including but not limited to: registration forms for newsletters and other e-mail communications; registration for membership to the site; when you submit an inquiry via the site; when you submit an order for wine or other products; or when you communicate or otherwise interact with us via the site. You may always select not to submit personal information, however, as a result, you may not be able to access certain of the site’s features and functionality. We may also provide you opportunities to submit personal information about other individuals. For instance, you may choose to send a notice through the site to a friend regarding content offered by the site. Or when you gift wine to a friend. We will not use the personal information of these individuals for any other purpose unless we disclose otherwise at the time you provide the information. It is your responsibility to ensure that you are permitted to share such third party information with us to use on the basis as described under these terms. We will also collect information of how you have used the site in order to improve the user experience. This is done by means of cookies. When you visit the website, a cookie is a piece of information sent to your computer by our web server. To optimize your experience, a cookie helps to recognize you when you re-visit the site. If you have registered as a member, you may update or modify some of the information that you actively provided through the site, including your e-mail marketing preferences, by logging into your member account. In addition, you may deactivate your member account.
HOW DO WE STORE YOUR PERSONAL INFORMATION?
Your personal information is digitally stored on site with a third party service provider in USA, Europe and Middle East. We also keep a backup on premises and/or hard copies. We have agreements with service providers to keep personal information secure and they are using appropriate and reasonable security measures.
WHY WE NEED YOUR INFORMATION
We will collate the information which you give to us to provide you with services and personalize your use and visits of this site. We may also use such information to inform you, the user, about changes in the services we offer and/or about features we think you would find of interest. We may also permit the affiliated entities in our company group to inform you about products or services they offer that might interest you. By giving us this information, you consent to our use of it for these purposes, including for the purpose of processing your orders and instructions. In addition to the above, we collect and process your information for the following purposes: • To process orders for products or services and for making related decisions including by verifying your identity, credit status, contact details, financial track record and otherwise ascertaining that you qualify for our products or services from time to time; • To take such actions as may be required to enable and improve your access to and/or use of our products and/or services and to exercise our rights and comply with our obligations in respect thereof, including by processing and recording your product orders and service requests and transactions, managing your accounts and policies, delivering our products and services to you, communicating with you regarding your use of our products and services and collecting payments you may owe us; • To ensure that the information we receive and hold about you is accurate, complete and up to date; • To prevent, investigate and prosecute fraud, money laundering, abuse of our services and other unlawful activities; • To comply with legal and regulatory requirements, for audit purposes and legal proceedings; • To conduct market research and business analysis, understand your preferences, learn more about the products and services that you are interested in and improve the products and services we offer to you; • To inform and provide you with the opportunity to make use of products, services and benefits that we offer and what we believe may be of interest to you to the extent that we are lawfully permitted to do so; and • For such other purposes as you may consent to or as may otherwise be lawfully permitted, including for the purposes of protecting our and/or your legitimate interests and/or that of our suppliers and other customers. Please note that we will not contact you telephonically for unsolicited marketing purposes or send unsolicited marketing communications to you by mail, facsimile, SMS or electronic mail if you have objected to receiving such communications by way of a public register recognized for such purposes by law or by notifying us of your objection in the prescribed manner. We will provide you with reasonable opportunities to object to receiving marketing communications in the manner prescribed by law, including on each occasion when we send you such communications.
DISCLOSURE OF INFORMATION
The site is not directed to children or individuals younger than 18. We do not knowingly collect or solicit personal information from anyone younger than 18. In the event that we discover that we collected personal information about a child or individual younger than 18, we will delete the personal information. No data transmission over the Internet or electronic storage of information can be guaranteed to be 100% secure or hacker proof. While we have implemented high security measures, we cannot ensure or warrant the security of any information you transmit to us or through the site.
YOUR RIGHTS REGARDING YOUR INFORMATION
Provided that you give us suitable and adequate proof of your identity, you have a right to know which records we hold about you and to know the identity of all third parties which have been or are to be given access thereto. This can be done by submitting a written request to us. We will not be obliged to provide you with information to the extent that we are prohibited or permitted thereto by applicable law. You also have the right to require us to correct or erase any records we hold about you that we are no longer permitted to retain, is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or has been unlawfully obtained. This can be done by submitting a written request to us. We will notify you of the steps taken as a result of your request. Please contact us if you want to submit any request to us hereunder. We will provide you with the prescribed form and the amount of any applicable prescribed fee.
Please contact us if you want to object to our collection, processing, recording, protection, use or sharing of your information. Please note that we may require a reasonable period to comply with your objection and can only do so if permitted thereto by law and such compliance does not unreasonably prejudice our legitimate interests or that of a third party.
Should you have a question or complaint, you can contact us by calling +27 83 63 96 288 or email
We appreciate your feedback and will always respond within a reasonable time.