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Privacy Policy


Truter Family Wines are committed to protecting your privacy. We recognize our obligation to respect and protect the confidentiality of your personal and financial information.  For this reason, we have developed this policy to govern the processing of your information.   Please read and consider this document carefully since it sets out our intended use of your personal and financial information. We require you to consent to this policy before we can process an order submitted by you or render any services to you.


When we refer to “we”, “us” or “our” herein we are referring to Truter Family Wines (Registration Number 2008/061934/23) and its affiliated group companies, or any of them, as the context requires, as well as our assignees and successors in title. Our principal place of business is at 14 Richter Avenue, Wellington, 7655 but we recommend you contact us at +27 (0)83 6396 288 or by electronic mail at


To access or take advantage of certain features of the site, we may request that you provide personal information. “Personal Information” is information about you that is associated with your name or identity, such as name, mailing address, e-mail address, credit or debit card account number, birth date, telephone number, or purchase information. Personal Information may also include “Demographic Information,” such as your gender, marital status, salary, purchasing habits, or similar information. Personal Information may be requested and collected at various locations and on various forms on the site, including but not limited to registration forms for newsletters and other e-mail communications; registration for membership to the site; when you submit an inquiry via the site; when you submit an order for wine or other products; or when you communicate or otherwise interact with us via the site. You may always select not to submit personal information, however, as a result, you may not be able to access certain of the site’s features and functionality. We may also provide you with opportunities to submit personal information about other individuals. For instance, you may choose to send a notice through the site to a friend regarding content offered by the site. Or when you gift wine to a friend. We will not use the personal information of these individuals for any other purpose unless we disclose otherwise at the time you provide the information. It is your responsibility to ensure that you are permitted to share such third-party information with us to use on the basis as described under these terms. We will also collect information on how you have used the site in order to improve the user experience.  This is done by means of cookies.  When you visit the website, a cookie is a piece of information sent to your computer by our web server.  To optimize your experience, a cookie helps to recognize you when you re-visit the site. If you have registered as a member, you may update or modify some of the information that you actively provided through the site, including your e-mail marketing preferences, by logging into your member account. In addition, you may deactivate your member account.


Your personal information is digitally stored on-site with a third-party service provider in the USA, Europe, and the Middle East.  We also keep a backup on-premises and/or hard copies.  We have agreements with service providers to keep personal information secure and they are using appropriate and reasonable security measures.


We will collate the information which you give to us to provide you with services and personalize your use and visits of this site. We may also use such information to inform you, the user, about changes in the services we offer and/or about features we think you would find of interest. We may also permit the affiliated entities in our company group to inform you about products or services they offer that might interest you. By giving us this information, you consent to our use of it for these purposes, including for the purpose of processing your orders and instructions. In addition to the above, we collect and process your information for the following purposes: • To process orders for products or services and for making related decisions including by verifying your identity, credit status, contact details, financial track record and otherwise ascertaining that you qualify for our products or services from time to time; • To take such actions as may be required to enable and improve your access to and/or use of our products and/or services and to exercise our rights and comply with our obligations in respect thereof, including by processing and recording your product orders and service requests and transactions, managing your accounts and policies, delivering our products and services to you, communicating with you regarding your use of our products and services and collecting payments you may owe us; • To ensure that the information we receive and hold about you is accurate, complete and up to date; • To prevent, investigate and prosecute fraud, money laundering, abuse of our services and other unlawful activities; • To comply with legal and regulatory requirements, for audit purposes and legal proceedings; • To conduct market research and business analysis, understand your preferences, learn more about the products and services that you are interested in and improve the products and services we offer to you; • To inform and provide you with the opportunity to make use of products, services and benefits that we offer and what we believe may be of interest to you to the extent that we are lawfully permitted to do so; and • For such other purposes as you may consent to or as may otherwise be lawfully permitted, including for the purposes of protecting our and/or your legitimate interests and/or that of our suppliers and other customers. Please note that we will not contact you telephonically for unsolicited marketing purposes or send unsolicited marketing communications to you by mail, facsimile, SMS or electronic mail if you have objected to receiving such communications by way of a public register recognized for such purposes by law or by notifying us of your objection in the prescribed manner. We will provide you with reasonable opportunities to object to receiving marketing communications in the manner prescribed by law, including on each occasion when we send you such communications.


We may, in our sole discretion, share information with third parties that is not associated with your name or identity, such as website usage information, anonymous demographic information, and aggregate user statistics. In addition, we may share personal information with such third parties and for the purposes as described below: Service Providers: We may share your personal information with third-party service providers so that they may perform certain services for us, such as website hosting, order fulfillment, clearing and processing credit and debit card payments, or performing other services on our behalf.   As these third parties are situated offshore, your personal information may be transmitted, stored, or accessed in overseas jurisdictions, including Canada, Australia, and South Africa. By proceeding to submit your personal information, you give consent for the storage, transmission, and access of your personal information by third parties in overseas jurisdictions for the purposes described herein. Business Transfers: We reserve the right to disclose and transfer personal information about you including, without limitation, during the course of any due diligence process: (i) to a subsequent owner, co-owner or operator of a site; or (ii) in connection with a corporate merger, consolidation, restructuring, sale of substantially all of the Winery stock and/or assets or other corporate change. Legal and Safety Obligations: We may disclose your personal information: (i) if we are required to respond to summons, court orders, legal process or other valid law enforcement measures; (ii) at the request of governmental authorities conducting an investigation; (iii) when we believe in good faith that the law requires disclosure; (iv) to verify or enforce compliance with the winery terms of use or other policies governing the site; (v) whenever we believe disclosure is necessary to limit our legal liability or to protect or enforce the rights, interests, or safety of the site, visitors to the site or other third parties; or (vi) to respond to an emergency. PARENTAL/AGE ADVISORY

The site is not directed to children or individuals younger than 18. We do not knowingly collect or solicit personal information from anyone younger than 18. In the event that we discover that we collected personal information about a child or individual younger than 18, we will delete the personal information. No data transmission over the Internet or electronic storage of information can be guaranteed to be 100% secure or hacker-proof. While we have implemented high-security measures, we cannot ensure or warrant the security of any information you transmit to us or through the site.



We reserve the right, at any time, for any reason in our sole discretion and without prior notice or liability, to change, modify, amend, and/or update this Privacy Policy. Therefore, you should review this Privacy Policy before submitting any information to us. We will collect, store, use, and share your personal information in a manner consistent with the Privacy Policy in effect at the time you submitted the information unless we receive your consent to the new or revised policy.



Provided that you give us suitable and adequate proof of your identity, you have a right to know which records we hold about you and to know the identity of all third parties which have been or are to be given access thereto. This can be done by submitting a written request to us. We will not be obliged to provide you with information to the extent that we are prohibited or permitted thereto by applicable law. You also have the right to require us to correct or erase any records we hold about you that we are no longer permitted to retain, are inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or has been unlawfully obtained. This can be done by submitting a written request to us. We will notify you of the steps taken as a result of your request. Please contact us if you want to submit any request to us hereunder. We will provide you with the prescribed form and the amount of any applicable prescribed fee.


Please contact us if you want to object to our collection, processing, recording, protection, use or sharing of your information. Please note that we may require a reasonable period to comply with your objection and can only do so if permitted thereto by law and such compliance does not unreasonably prejudice our legitimate interests or that of a third party.


If you have questions about the site or this Privacy Policy, including how we may collect, store, use or share information about you, please contact us at

Should you have a question or complaint, you can contact us by calling +27 83 63 96 288 or email

We appreciate your feedback and will always respond within a reasonable time.

Dated: July 2023

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