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How can I join the Winemakers Cellar Society?You can join our Winemakers Cellar Society by signing up on our website. Membership offers exclusive access to special releases, events, and more, providing great value through quality experiences.
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How can I stay updated on new releases and events?You can stay updated by subscribing to our newsletter, following us on social media, or joining our Winemakers Cellar Society for exclusive updates and invitations to our wine tasting events and other special occasions.
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Can I purchase Truter Wines online?Yes, our South African wines are available for purchase online. We offer convenient delivery options to ensure your wines arrive safely at your doorstep. Enjoy shopping for your favorite boutique wine producers from the comfort of your home.
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Do you offer any wine pairing suggestions?Absolutely! For example, our Cape Fern Sauvignon Blanc pairs wonderfully with Thai green curry, and our Blokhuis Grenache Blanc complements richly spiced dishes like Chicken Satay and Moroccan Tagine. Discover more about wine pairing on our website. Check our website for more
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What types of wines do you offer at Truter Wines?We offer a variety of South African wines including Sauvignon Blanc, Chenin Blanc, Shiraz Cabernet, and Rosé under our main brand, as well as Cape Fern Sauvignon Blanc under our Cape Fern sub-brand.
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Can I visit Truter Wines for a wine tasting?YWhile we do not have a dedicated tasting room, we are happy to arrange a wine tasting experience for you. Please contact us for more information, and we will coordinate a tasting at a convenient location.
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Where are Truter Wines produced?Truter Wines are produced in South Africa, using grapes sourced from local producers in the Boland region. This area benefits from a unique terroir and proximity to the Atlantic Ocean, ideal for producing high-quality South African wines.
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What are the core values of Truter Wines?Our core values include integrity, honesty, value through quality, customer focus with extra personal service, and continuous learning. These principles guide us in producing exceptional South African wines.
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What is your return policy?We are committed to ensuring your satisfaction. If you're not happy with your purchase, please contact us within 14 days of receiving your wine. We will arrange for returns, provided the wines are unopened and in their original condition. Unfortunately, opened bottles cannot be exchanged or refunded based on personal taste.
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Do you offer delivery for Truter Wines?Yes, we offer delivery for all our wines. You can place an order on our website, and we will ensure your South African wines are delivered safely to your doorstep. Delivery times and costs may vary depending on your location.
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Can I track my order once it has been shipped?Yes, once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor the status of your delivery on the courier’s website.
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Where can I find your terms and conditions?Our terms and conditions are available on our website. You can find detailed information about delivery, returns, privacy, and other policies by visiting the Terms and Conditions page.
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Do you offer any special promotions or discounts?Yes, we regularly offer special promotions and discounts on our wines. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest offers and deals.
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How can I contact Truter Wines for customer support?You can contact us directly at celeste@truterfamilywines.co.za for customer support. If you have any inquiries or need assistance, feel free to reach out, and we'll get back to you as soon as possible.
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What payment methods do you accept?We accept payments via credit and debit cards, as well as other online payment platforms. For the complete list of accepted payment options, please check the payment section on our website.